← All work
Travel

When the flight is cancelled, the app has ninety seconds to be useful.

A concept study in disruption. The best travel interface is the one that has already done the work before the traveller joins the queue.

Industry
Travel
Type
Concept study, self-initiated. Not client work.
When
2026
Role
Concept, flows, UI, copy
Concept
Your 18:40 to Toronto was cancelled. Here are three ways home.

Pick one. The decision is made for the traveller before they reach the desk.

The screens.

Four designed screens · desktop and mobile · drag to explore →

Disruption
Web · disruption control
Boarding pass
Trip timeline

Sample screens designed for this portfolio to show the thinking. Not production UI, and no client branding.

The calls I made.

Arrive with options, not an apology.

The cancellation message carries three viable ways home, already held.

Keep what they chose.

Seat, meal and loyalty status follow the traveller to the new flight without being asked for again.

One tap, then proof.

Rebooking is a single decision followed by an updated boarding pass, not a confirmation number to write down.

Say what it costs.

Every option shows the price difference and what is covered, including when the answer is nothing.